AUMA Service has reacted to the coronavirus crisis by adding Live Video Support to its service portfolio.
“AUMA actuators are often installed in critical infrastructure,” says Thomas Knecht, Director Global Service at AUMA. “So it is very important that, even in times of crisis, AUMA Service can continue to help our customers quickly and directly to ensure failure-free operation of their plants.”
“We have occasionally used video assistance in the past, and it has proved to be very successful. Many questions or problems can be solved remotely via video, without a service technician having to go on site. To protect both our customers’ and our staff’s health and to help impede further spread of the virus we are now offering this service worldwide.”
If customers have questions about the AUMA actuators in their plant, an experienced AUMA service expert can use a videoconferencing service to connect with them on their smartphone or tablet. Via video, the service expert can then get a good idea of the situation, assist the customer with troubleshooting, and take any necessary action such as ordering spare parts.
This service is available worldwide, through our comprehensive global AUMA service network.
How to request Live Video Support:
You can request this new service simply by contacting your local service office or file a
For fast processing of your request, please include your contact details, the actuator serial number and a short fault description.
You can also request Live Video Support via the AUMA Cloud. In this case you can attach important device data directly to the service request, allowing our service experts to get to work even faster. The video will provide you with detailed instructions.